If you have a fully managed hosting plan, please open a support ticket for assistance. You may also try the troubleshooting guide below.
- Check for incorrect .htaccess rules.
- Check for improper file access permissions.
- Check to see if you have selected an incorrect version of PHP in cPanel.
If you see a 403 Forbidden error on your website, you may need to check a few things. We’ll outline a few scenarios that would cause this and how to resolve them.
The most typical reason for a 403 Forbidden error is due to .htacess rules on your website. You’ll want to check your .htaccess rules to ensure they are correct & not causing a conflict.
The number one cause it usually due to .htaccess rules that attempt to force a specific PHP version. You may see some rules in your .htaccess file that look similar to the code below:
AddHandler application/x-httpd-php52 .php .php5 .php4 .php3
In the event you have rules similar to the one shown above, these will need to be removed as they will not work on our servers. In order to change the PHP version on hosting with VeeroTech, you will need to use the PHP Version Selector.
The most common location (there may be multiple .htaccess files on your account) that we find have these rules is located in the /home/ directory, which is one directory above your public_html directory.
File & directory permissions:
Files & directories that do not have the correct permissions can also cause a 403 Forbidden error. If you see files & directories that are not set to the values shown below, you will need to change them. If you’re not familiar with how to do this, you can always contact our support department.
- Files: CHMOD 644 permission
- Directories: CHMOD 755 permission
If the steps above listed in this article do not resolve your issue, please feel free to open a support ticket and we’d be happy to take a look.